Refund Policy
This policy explains how refund requests are reviewed and processed for floral products and delivery services. All conditions apply from the moment an order is placed and confirmed.
1. Order Processing Timeline
Orders are typically prepared within 1–2 business days. In peak seasonal periods, preparation may extend up to 3 business days.
Once preparation has started, cancellation may no longer be possible due to the perishable nature of floral products.
2. Refund Request Timeframe
Refund requests should be submitted within 7 calendar days from the scheduled delivery date. Requests submitted after this period may not be eligible for review.
All requests are reviewed individually within 2–5 business days.
3. Refund Eligibility
Refunds may be considered in the following situations:
• Incorrect item delivered
• Significant quality issues upon arrival
• Delivery not completed due to service limitations
• Order not matching confirmed specification
4. Refund Review Process
Once a request is received, our support team will review the order details and delivery information.
You may be asked to provide:
• Order reference
• Delivery details
• Supporting photos (if applicable)
Most cases are reviewed within 2–5 business days.
5. Refund Method
If a refund is approved, it will be returned using the original payment method used for the order.
Processing time for funds to appear may vary depending on financial institutions, typically within 5–10 business days.
6. Non-Eligible Situations
Refunds may not be available in the following cases:
• Incorrect delivery details provided by the customer
• Failure to receive delivery due to access restrictions
• Change of mind after preparation has started
• Perishable nature of completed floral arrangements
Important Notes
- All refund requests are reviewed fairly based on order conditions.
- Response time for initial review is typically 2–5 business days.
- Refund approval does not include delivery charges where applicable.
- Replacement or adjustment may be offered instead of refund depending on case review.