Terms & Conditions
These Terms & Conditions govern the use of this website and the purchase of floral products and related services provided by EVERITTS FLORIST LTD. By placing an order, you agree to the terms outlined below.
1. General Use
This website provides floral products and delivery services. All information presented is intended to describe products, services, and order conditions clearly and accurately.
2. Order Confirmation
Orders are confirmed once submitted through the website. Order processing typically begins within 1–2 business days. Once preparation has started, changes may be limited due to product handling requirements.
3. Product Nature
All floral arrangements are made using fresh seasonal flowers. As natural products are used, slight variations in colour, shape, or composition may occur while maintaining overall design style.
4. Delivery Conditions
Delivery is completed based on selected dates and available service areas. Estimated delivery times may vary depending on location, demand, and operational conditions.
Delivery changes should be requested at least 24 hours before preparation begins.
5. Customer Responsibility
Customers are responsible for providing accurate delivery information. Incorrect or incomplete details may affect successful delivery and resolution options.
6. Cancellation Policy
Orders may be cancelled before preparation begins. Once preparation has started, cancellation may not be possible due to the perishable nature of floral products.
7. Refund Conditions
Refund requests are reviewed based on order status and delivery conditions. Requests should be submitted within 7 calendar days of the scheduled delivery date. Approved refunds are processed using the original payment method within 5–10 business days.
8. Service Limitations
Delivery outcomes may be affected by external conditions such as weather, traffic, or access restrictions. All services are provided with reasonable care and operational effort.
9. Data Use
Customer information is used solely for order processing, delivery coordination, and service support. Data is handled in accordance with standard privacy and security practices.
10. Contact Information
For any questions regarding these Terms & Conditions, customers may contact support using the details provided on the Contact page.
Response time is typically 1–2 business days during normal operating periods.
Important Notice
- These terms apply to all orders placed through this website.
- By placing an order, customers confirm acceptance of these conditions.
- Terms may be updated periodically to reflect operational adjustments.