Privacy Policy
This Privacy Policy explains how personal information is collected, used, and stored when interacting with EVERITTS FLORIST LTD services and website. It is designed to ensure transparency and responsible data handling.
1. Information We Collect
We may collect the following information when you place an order, submit a form, or contact us:
• Name
• Contact details (email, phone number)
• Delivery address information
• Order details and preferences
• Communication records related to customer support
2. How Information Is Used
Your information is used to process orders, manage delivery services, provide customer support, and improve service quality.
Information is used only for operational and service-related purposes.
3. Data Storage Period
Order and customer information is stored for a maximum period of 24 months for service history, support, and record-keeping purposes. After this period, data may be securely removed unless required for legal or operational obligations.
4. Information Sharing
Personal information may be shared only with trusted service partners involved in order processing and delivery operations. Information is never sold or used for unrelated purposes.
5. Data Security
Appropriate technical and organisational measures are used to help protect personal information from unauthorised access, alteration, or disclosure.
6. Cookies
This website may use basic cookies to support functionality such as page navigation and improving user experience. Cookies do not store sensitive personal information.
7. Your Rights
You may request access, correction, or deletion of your personal information by contacting customer support. Requests are typically reviewed within 2–5 business days.
8. Contact Information
If you have any questions regarding this Privacy Policy, you may contact us using the details provided on the Contact page.
We aim to respond to all enquiries within 1–2 business days during normal operating periods.
Important Notice
- This policy applies to all website interactions and order-related services.
- Information is handled in accordance with standard data protection principles.
- Updates to this policy may be made to reflect operational or legal adjustments.