Delivery Policy

Order Preparation

Orders are typically prepared within 1–2 business days. During peak floral periods such as holidays or seasonal demand, preparation may extend up to 3 business days.

Estimated Delivery Window

Deliveries are completed within the selected date window. Time-specific delivery requests may be accommodated where routing conditions allow, but cannot always be guaranteed.

Delivery times may vary depending on traffic, route planning, and order volume.

Delivery Area

Delivery is available within selected service areas based on postcode coverage. Availability is confirmed during checkout before order completion.

Customer Information Accuracy

Customers are responsible for providing complete and accurate delivery details. Changes should be requested at least 24 hours before preparation begins.

Recipient Availability

If the recipient is not available at the time of delivery, a safe drop-off location or alternative arrangement may be used depending on property access and delivery conditions.

Failed Delivery Handling

If a delivery cannot be completed due to incorrect address details or access restrictions, a re-delivery may be arranged. Additional delivery attempts may involve an additional service arrangement depending on the situation.

Delivery Amendments

Delivery date changes can be requested prior to order preparation. Once preparation has started, changes may be limited due to product handling requirements.

Uncontrollable Factors

Delivery times may be affected by weather conditions, traffic, or high seasonal demand. All deliveries are handled with care and prioritised within operational capacity.

Delivery Enquiries

Delivery-related enquiries should be submitted within 7 calendar days from the expected delivery date for review and assistance.