Frequently Asked Questions
Find answers about bouquet preparation, local delivery, order updates and customer support.
How quickly are orders prepared?
Most orders are prepared within 1 business day. During seasonal demand, preparation may take up to 2 business days.
Can I choose a preferred delivery date?
Yes. Preferred dates may be selected during checkout and should normally be submitted at least 24 hours before the requested delivery day.
Do you use seasonal flowers?
Yes. Seasonal flowers are selected according to availability while maintaining the bouquet’s overall appearance and value.
Can I update my order?
Requests should be received at least 24 hours before preparation begins.
How long do bouquets stay fresh?
Freshness depends on flower variety and care. Replace water every 2–3 days and trim stems when required.
What happens if a flower is unavailable?
A suitable seasonal alternative may be used to preserve the style, colour harmony and overall presentation.
How can I contact support?
Please use the contact page or email with your order reference. Replies are generally provided within 2 business days.
When should delivery enquiries be submitted?
Delivery enquiries are recommended within 7 calendar days after the scheduled delivery date.
Helpful Information
- Order confirmation is provided after successful submission.
- Delivery availability depends on the selected destination and scheduling capacity.
- Please review delivery details carefully before completing your order.
- Product images are representative; natural variations may occur due to seasonal availability.